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RETURNS

Return Policy & Disclaimer

Returns
We work hard to offer you the best quality products possible. Due to their made-to-order and one-of-a-kind product nature, Green Design Gallery orders are not eligible for any returns or refunds, unless the item received is the wrong product (an incorrect product was shipped by error), in which case we can offer to exchange said product for the correct one (see details below).

Damages
Green Design Gallery suppliers inspect their products and cartons prior to dispatch to ensure all products leave their warehouses in the best possible condition.Neither Green Design Gallery nor its suppliers are a carrier and the damages incurred in transport are not the fault or responsibility of Green Design Gallery and its suppliers. All our supplier's deliveries include an insurance; it is the client's responsability to claim that insurace (please note that all products should be inspected immediately upon arrival with any damages noted on the delivery paperwork).

Exchanges
Unless the item received is the wrong product (an incorrect product was shipped by error), Green Design Gallery does not accept exchanges, including change of mind purchases. Items received damaged will not be accepted for returns or exchanges (see Returns).

DISCLAIMER

  • GREEN DESIGN GALLERY IS NOT RESPONSIBLE FOR ANY TAXES AND/OR CUSTOMS FEES, AND/OR SHIPPERS' FEES YOU MIGHT INCUR, AND/OR FOR DELIVERY DELAYS CAUSED BY A SUPPLIER OR A CARRIER.
  • GREEN DESIGN GALLERY IS NOT A CARRIER AND THEREFORE ANY DAMAGES OR DELIVERY DELAYS INCURRED BEFORE OR DURING TRANSPORT ARE NOT THE FAULT OR RESPONSIBILITY OF GREEN DESIGN GALLERY.
  • ALL INTERNATIONAL DELIVERIES ORGANIZED BY OUR SUPPLIERS INCLUDE AN INSURANCE. SHOULD A PRODUCT ARRIVE DAMAGED, IT IS UP TO DE CLIENT TO CLAIM THE SHIPPING INSURANCE.
  • YOU ARE RESPONSIBLE FOR HAVING READ AND ACCEPTED OUR POLICIES PRIOR TO ORDERING. 



    - Green Design Gallery (GDG)